ISO 20000-1:2018
INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEM
ISO 20000-1 is the Service Management System standard specifically for IT Sector. It assists you to understand the practical approaches that are involved in the implementation of an IT Management System that both of your internal and external IT services are aligned with the needs of your business and customers.
Benefits of implementing ISO 20000-1 Management System
- Adoption of an integrated process to the delivery of IT services
- Enhanced customer satisfaction that improves client retention
- Greater understanding of roles and business objectives
- Acquired the necessary expertise to manage a team to implement an ITSMS
- Assessing the potential risks to your business and identifying areas that are vulnerable.
- Maintaining a process to manage current and future information technology policy.
- Making employees and third party contractors aware of the risks and incident reporting.
- Monitoring system activity and logging user activities.
- Keeping systems up to date with the latest protection.