- Quality will be at the focus of IFC’s technology, operational processes and customer service. Our culture of quality service is characterized by customer focus and continuous improvement in everything we do. Quality service should be at the main focus of everyone at IFC. As we successfully deliver on our long-term commitment to quality, our people will strive to:
- Meet and exceed customer expectations
- Respond quickly and intelligently to a rapidly changing business environment and changing customer requirements.
- Be a best-in-organization to engage and retain customers.
- To ensure the continued success of the Quality Initiative, our leadership:
- Maintains an absolute, proactive and long-term commitment to customer-focused, continuous service improvement.
- Understand the concepts, are familiar with the tools, and take a reward approach that allows us to fully integrate customer-centric continuous improvement into everything we do.
- Becomes a role model for IFC’s quality value.
- The IFC has established an impartiality committee to strictly comply with established fairness standards and to periodically review them.
- IFC’s directors, management, employees and subcontractors are committed to providing services that meet the requirements of all customers and prospects.
- The certification process ensures that all certification audits and decisions are conducted in accordance with the requirements of the relevant standards.
- IFC is also committed to full compliance with all accreditation rules, relevant standards and all requirements of all regulatory bodies.
- IFC provides professional service to its clients through trained, experienced and competent audit and support staff.
- IFC will continue to work to improve its service delivery taking into account customer feedback, regular internal and external audits, report reviews, staff reviews, management review meetings and management meetings.
- Customers who are dissatisfied with any aspect of the services provided by IFC are encouraged to file a complaint in writing. This complaint will be reviewed promptly for a thorough investigation.
- Customers who do not agree with the certification decision, have the right to appeal the decision, which will be referred to an independent non-IFC Appeals Panel.
- In conducting certification activities, IFC fully recognizes the importance of ensuring that the certification process and all audits are conducted in an impartial manner and that there are no conflicts of interest.
- To this end, checks were introduced throughout the certification process to identify potential conflicts of interest, and an independent impartiality committee was established to oversee the activities of the IFC, in particular the certification process
